Privacy Policy

Privacy Policy for VitalAuraNatural.com

Effective Date: August 13, 2024

1. Introduction

Welcome to VitalAuraNatural.com (the “Website”). This Privacy Policy explains how VitalAura (“we,” “us,” or “our”) collects, uses, and discloses information about you when you visit or make a purchase from our Website. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for your personal data is:

  • Business Name: VitalAura LTD
  • Website: VitalAuraNatural.com
  • Email: vitalaura.tr@gmail.com
  • Address: Istanbul, Turkey

3. Information We Collect

We collect various types of personal data when you interact with our Website, including but not limited to:

  • Personal Identification Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit card details and billing address (processed through secure third-party payment processors).
  • Account Information: Username, password, and account settings if you create an account with us.
  • Order Information: Details of products purchased, order history, and preferences.
  • Technical Information: IP address, browser type, operating system, and other technical details related to your device and usage patterns.
  • Cookies and Tracking Technologies: Information about your browsing behavior, collected via cookies and similar tracking technologies (see our Cookie Policy for more details).

4. How We Use Your Information

We use your personal data for the following purposes:

  • To Process Orders and Deliver Products: Handling and fulfilling your orders, including payment processing, shipping, and order tracking.
  • To Provide Customer Support: Responding to your inquiries, complaints, and providing assistance with our products and services.
  • To Improve Our Website and Services: Analyzing usage patterns, troubleshooting technical issues, and enhancing user experience.
  • To Send Marketing Communications: Providing you with newsletters, promotional offers, and information about new products or services that may interest you (you can opt out at any time).
  • To Comply with Legal Obligations: Ensuring compliance with applicable laws, regulations, and industry standards.

5. Legal Basis for Processing Your Information

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., processing your orders).
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and marketing our products.
  • Consent: We will obtain your consent where required by law (e.g., for marketing communications).
  • Legal Obligations: Processing is necessary to comply with our legal obligations (e.g., accounting and tax requirements).

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party vendors who provide services such as payment processing, shipping, and email communications on our behalf.
  • Legal and Regulatory Authorities: When required by law, we may disclose your personal data to comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owner.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure that such transfers are conducted in compliance with the GDPR, using appropriate safeguards such as Standard Contractual Clauses (SCCs) or relying on your explicit consent.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. The retention period may vary depending on the type of data and the legal requirements.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: Request that we limit the processing of your personal data under certain conditions.
  • Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.
  • Right to Object: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw your consent at any time, where we rely on your consent to process your data.

To exercise any of these rights, please contact us at vitalaura.tr@gmail.com.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

11. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more details, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our Website and updating the effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thank you for choosing VitalAura. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the GDPR.