Refund & Returns Policy

Refunds and Returns Policy

Effective Date: August 13, 2024

At VitalAuraNatural.com, operated by VitalAura LTD, we are committed to ensuring your satisfaction with our weight management and dietary supplements. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds. Please read this policy carefully to understand your rights and our obligations.

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may return eligible products within 30 days of the delivery date, subject to the following conditions:

  • Unopened Products: Products must be unused, unopened, and in their original packaging to qualify for a return.
  • Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required to process any return or refund.
  • Non-Returnable Items: Opened or used dietary supplements, and any products not in their original condition, are not eligible for return or refund.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at vitalaura.tr@gmail.com with your order number, the product(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer support team will review your request and, if eligible, will provide you with a Return Authorization Number (RAN) and instructions for shipping the product back to us.
  3. Ship the Product: Carefully package the product, including all original materials, and ship it to the address provided by our customer support team. Please ensure that the Return Authorization Number is clearly marked on the outside of the package.

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong product shipped or defective item).
  • Recommended Shipping Method: We recommend using a trackable shipping method to return your product, as we cannot guarantee that we will receive your returned item without tracking information.

4. Processing Refunds

Once we receive your returned product and verify that it meets the eligibility criteria, we will process your refund as follows:

  • Refund Timeframe: Refunds will be processed within 14 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.
  • Partial Refunds: If the returned product is not in its original condition or is missing parts for reasons not due to our error, only a partial refund may be granted.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to our error.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to return the original item and place a new order for the desired product.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at vitalaura.tr@gmail.com. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund as appropriate.

7. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, or if you need assistance with a return, please contact our customer support team:

We are here to help and will do our best to ensure that your experience with VitalAuraNatural.com is positive and satisfactory.

Thank you for choosing VitalAura LTD for your dietary supplement needs. We appreciate your business and look forward to serving you.